Our NHS People


Leading in systems


Useful tools, resources and thought leadership to encourage and develop systems thinking.

Written resources

Case studies

Frimley’s collaborative leadership programme – this case study provides information on how the Frimley Health and Care System 20/20 leadership programme helps to improve collaborative system working.

Research, reports and publications

A summary of national and international research into Systems Leadership which goes into six key dimensions of Systems Leadership behaviours and links to longer, underlying research, including literature reviews and in-depth interviews. There’s also a helpful infographic on the back that plots external environmental issues against aspects of Systems Leadership approaches that are especially applicable. Virtual Staff College, October 2013.

‘The Revolution will be Improvised II’ gives stories from places around the country that have looked to use Systems Leadership to make progress on knotty and complex issues – not just the successes but the hurdles that people have overcome and what’s happened as a result. There are some brief case studies in there as well. The Leadership Centre, 2015.

The Art of Change Making – a compendium of models, theories and approaches drawing on what the Leadership Centre considers Systems Leadership Enablers. The chapters on adaptive leadership and complexity have been highly recommended. The Leadership Centre, 2015

By Sue Goss, Senior Principal at Traverse, ‘Systems Leadership: A View from the Bridge’ 2015. Sue’s personal account of what she has been learning and how to make systems leadership work in practical terms.

By the NHS Confederation – ‘Best Job in the World?’ outlines the views of new NHS chief executives on the changes in leadership approach and style that they believe will be required if the NHS is to meet the ambitions of the Long Term Plan. NHS Confederation, June 2019.

‘Building healthier communities: the role of the NHS as an anchor institution’ The Health Foundation, August 2019

Blogs and articles

John Coutts, Policy Advisor – NHS Providers ‘Public involvement, councils of governors and system working’ In a world of systems working, how do NHS Provider organisations and Councils move forward together? NHS Providers, June 2019.

‘Hello my name is Steve…’ Steve Russell CEO of Harrogate and District NHS Foundation Trust reflects on his first 100 days in his new role as a CEO.


ADCS Virtual Staff College – six dimensions of system leadership behaviours

Leadership Centre Systems Leadership Hub

ICS Maturity Matrix – The integrated care system maturity matrix has been developed to outline the core characteristics of systems as they develop. These were developed from observing and talking to the earliest ICSs, and from the objectives set out in the NHS Long-Term Plan. –

NHS NWLA Citizen Leadership Toolkit

The Citizen Leadership programme was developed to activate community citizenship, empowering and enabling communities to mobilise their assets and apply leadership capabilities to engage decision makers in their localities. The resources required to deliver a programme in your locality are available to download for free 

This collection of materials is under development. When you have visited appropriate sections for you from the suite above we would be grateful if you would use the feedback form.