Our NHS People

Managing with kindness, civility and respect

Current Status
Not Enrolled
Get Started

Managing with kindness, civility and respect

Civility saves lives!

Dr Chris Turner

Stress can negatively impact on the way we act towards each other. This can include people losing their tempers, being rude and saying or doing things they would not normally say or do.

In these extraordinary times, causes of work-related stress can be worse with the pressures of Covid-19. Many people are scared, frightened and stressed – for our patients, our colleagues and for ourselves and our families.

Being scared and anxious are natural responses to stress. The challenge is how we deal with them.

When operating under unusual and challenging circumstances, your management skills are more important than ever. All of these skills are useful in your everyday management role – and not just during the Covid-19 event.

This guide was developed in partnership with Duncan Lewis

Duncan is formerly Professor of Management at the Plymouth University Business School in the UK and is Adjunct Professor at Edith Cowan University in Perth, Western Australia. Duncan is experienced in policy and practice work associated with workplace bullying and is a founding member of the International Association on Workplace Bullying and Harassment (IAWBH).