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Strategy 3: Reflect and renew

Reflect and renew involves recovering from stress, learning from experience, and adapting as necessary. There are four main paths for reflection and review after disruptive events.

Reflecting and Renewing – learning from the experience.

Once the initial challenge is over, you should take the time to learn from the experience. This will help to recover from the stress and the adverse situation. It will also help your team to move forward in a positive way. Things the team can do include:

Debrief. During a debrief, reflect on what went well and what didn’t; identify lessons learned; and generate plans that will help you to be more resilient in the future

Say: ‘Thank You’. Thanking people inside and outside your team who have helped you is vital as it helps strengthen relationships and encourages effective teamwork. Celebrating overcoming the situation also helps to bring closure and enables you to move forward.

Questions to ask the team when reflecting:

  • How do we know we are out of crisis?
  • Debrief questions (consider this individually and collectively):
  • What went well? What did we achieve?
  • What didn’t go as expected?
  • What lessons have we learned? How have we grown individually and collectively?
  • What does this mean for our future plans?
  • How do we give thanks? (each other and those outside our team who helped us)
  • What can we celebrate as we move forward?

Sources*: Major incident clinical expertise and associated literature including Alliger, Cerasoli, Tannenbaum, Vessey (2015) and Sommer, Howell, Noonan Hadley (2016). Specialist task force and clinical advisors.*

References: Alliger, Cerasoli, Tannenbaum, Vessey (2015) Team resilience: How teams flourish under pressure.Sommer, Howell, Noonan Hadley (2016) Keeping positive and building strength: The role of affect and team leadership in developing resilience during an organizational crisis

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