Our NHS People

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We have a range of support offers to suit a range of different needs. Be sure to scroll through the options to find one that works for you.

Staff support line

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In the current climate of increasing pressures on our healthcare system, our NHS people potentially face significant stresses.

We have introduced a confidential staff support line, operated by the Samaritans and free to access from 7:00am – 11:00pm, seven days a week.

This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.

Call: 0800 069 6222

Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.

Bereavement support line

We also have a confidential bereavement support line, operated by Hospice UK and free to access from 8:00am – 8:00pm, seven days a week.

A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work.

Call: 0300 303 4434

Bereavement and trauma support line for our Filipino colleagues  

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There is a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you at our NHS Bereavement & Trauma Line for Filipino Staff. This assistance is available from anywhere in the country and is provided by Hospice UK.

Tagalog speaking specialist counsellors and support workers are available if colleagues:

  • have experienced a bereavement
  • wellbeing has been affected by witnessing traumatic deaths as part of your work
  • need to discuss any other anxiety or emotional issues you may be experiencing as a result of the coronavirus pandemic

All calls will be treated in the strictest of confidence and this will be explained to you when you call. This service is available seven days a week, between 8:00am and 8:00pm. You do not need a referral.

To book a consultation, call: 0300 303 1115

Counselling support from ACC

A free service developed and funded by the Association of Christian Counsellors, who are offering up to 10 online or telephone counselling sessions to: 

  • People working within the NHS who are directly impacted by COVID-19
  • People working in residential care homes who have been impacted by caring for those with COVID-19
  • Anyone who has been bereaved during this time

The confidential service is open to people of all beliefs and none, and you can ask to be matched on ethnicity. 

Find out more

Wellbeing support service

We’ve partnered with Project 5 to make free 1-2-1, confidential support sessions available for our NHS people. Project 5 is led by Clinicians and coaches and can link you to professionals with the skills to assist at a time of crisis.

Find support at Project 5

Virtual staff common rooms

In partnership with NHS Practitioner Health, we have been busy developing virtual staff common rooms for colleagues across the NHS and the ambulance sector.

The common rooms are safe and supportive spaces for colleagues to stay mentally well. By joining, you will have time to:

  • reflect
  • share frustrations and experiences
  • find ways to cope with how Covid-19 is affecting your life at home and at work

Hosted by an experienced and approved practitioner, the confidential session lasts one hour and will have a maximum of ten NHS participants.

There are a variety of offers available:

  1. All NHS staff and final year students
  2. Our culturally diverse colleagues from Black, Asian and Minority Ethnic (BAME) communities – staff and final year students
  3. All ambulance staff and students working ‘mess rooms’
  4. All ambulance staff and students redeployed/shielding/isolating ‘mess rooms’
  5. Our healthcare science people
  6. Our clinical research people
  7. Home workers
Find a staff common room

REACT MH® conversation training

People Talking

Our aim is to equip NHS managers, supervisors and those with caring responsibilities for NHS people to confidently hold supportive and compassionate mental health and wellbeing conversations, during and beyond COVID-19.

Find out more

Financial wellbeing support

We recognise that this is a difficult time for our NHS people and we know that financial concerns have consistently been in the top 5 reasons our people call the free support helpline run by the Samaritans.

So, we’ve partnered with the Money Advice Service to bring you financial wellbeing support to help you manage your finances at home.

NHS people can also join one of our online financial wellbeing events

Find financial wellbeing support


Place2Be has launched a free programme of support and arts and craft resources for keyworker parents and carers, including all NHS colleagues, to support the mental health and wellbeing of their children.

Find out more about Place2Be

Wellbeing apps

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NHS staff have been given free access to a number of wellbeing apps from now until the end of December 2020 to support their mental health and wellbeing. Apps include SilverCloud, Sleepio, Daylight, Unmind and Headspace

Access free self-help apps

CARE: Support for those in Social Care

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The Department of Health & Social Care has developed additional, specific support available to those in Social Care, including unique access to:

  • Support lines
  • Mental health apps
  • Bespoke online platform
Find out more about CARE