Our NHS People

Apps FAQs

Wellbeing apps

Frequently asked questions

Why has NHS England and NHS Improvement put together a health and wellbeing offer for NHS staff?

We recognise it is important to support staff to look after their health and wellbeing, whilst supporting patients and their family.  So, we have put together a health and wellbeing offer which includes access to a number of psychological (mental health) support apps.  We want to be able to support our staff during the Covid-10 outbreak and in the recovery phase, helping them feel in control of managing their own mental health and wellbeing.

Who can access the mental health support apps?

We are working with a selection of app suppliers to offer free mental health and wellbeing support to NHS staff during the Covid-19 pandemic.  In recognition that social care will also need access to mental health support, a package is also being developed bespoke to them.  Two of the apps, Sleepio and Daylight, have confirmed they can extend their offer to social care staff, NHS students and returners to the NHS who may not have an NHS email account.  They can sign up using their personal email addresses or contact the suppliers for more support. 

How do I access the apps?

If you would like help with your sleep, managing your anxiety or support in taking a moment to be mindful, you can download or access any of the apps using your NHS email account to register

Can I use my personal email account to sign up?

You are only able to use your personal email account to sign up for Sleepio, Daylight and Stay Alive.  For the other apps, you will need to use your NHS email account to access these free offers from the suppliers.  Using your NHS email account will confirm your eligibility as a current NHS employee or as someone delivering NHS services (such as Estates).

What do I do if I don’t have an NHS email account?

All NHS employees are issued an NHS email address when they join their local organisation.  If this hasn’t happened, please contact your local IT helpdesk or speak with your line manager.

If I work for an agency, voluntary or private healthcare organisation, can I access this free offer?

To sign up to Headspace, Unmind and Movement for Modern Life, you will need an NHS email account to access the free offer.  Sleepio and Daylight have confirmed they have extended their offer to social care staff, NHS students and returners to the NHS who may not have an NHS email account.  Staff in these categories can sign up with their personal email accounts.  Stay Alive is available to the wider population and can be accessed using either your personal or work email account.

I work in primary care, can I access this free offer?

Yes, all primary care staff are included in this offer.  You can use your work or personal email account to sign up to Stay Alive, Sleepio and Daylight.  To sign up to the other apps, you will need to use your NHS email account.  

I have registered but I haven’t received my activation email, what should I do?

Before contacting the app support team, we recommend that you check your Junk mail folder.  If you have not received the activation email after 24 hours, please contact the app suppliers for technical support.

How do I contact the app suppliers when I need technical support?

Each supplier is providing their own technical support, details for each app can be found below.   

Sleepio: Please contact [email protected]

Daylight: Please contact [email protected]

Unmind: Please contact [email protected]

Headspace: Please visit https://help.headspace.com/hc/en-us/articles/360044971154

Movement for Modern Life: Please send a message via the weblink https://movementformodernlife.com/contact

How long are the apps being offered free to NHS and social care (where applicable) staff?

Each app is offering free access until 31 December 2020.

At the end of December, we will be reviewing the overall health and wellbeing offer for NHS staff, in discussion with social care staff, and will consider what the medium to long term offer will look like beyond the active phase of the pandemic.

Can we promote this offer internally across our organisation?

Absolutely, please encourage your local NHS staff groups to download and use the apps to support their health and wellbeing.  Each app offers something different and staff are encouraged to try them all to determine which feels right for them.

Where can I find more information about these apps?

We have been using a wide range of communication routes to share these apps as we are keen to ensure all staff see the offer and access the support they need.  As well as sharing the offer through multiple email channels and bulletins, we have also published the offer on the following pages:

NHS Employers: https://www.nhsemployers.org/news/2020/03/free-access-to-wellbeing-apps-for-all-nhs-staff

Twitter: @people_nhs @unmindhq @headspace @wearebighealth @MFML_

You can also find out more on each app’s own website

What do the current apps offer me?

Each app offers something different, which is especially important given how personal managing our mental health and wellbeing is to each of us.  A brief description of each app is as below.

SilverCloud is a leading digital mental health company with a range of programmes are used globally by over 300 healthcare providers, health plans and employers.

Daylight is a smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice and animation.

Sleepio is a clinically evidenced sleep improvement programme that is fully automated and highly personalised, using cognitive behavioural techniques to help improve poor sleep.

Unmind is a mental health platform that empowers staff to proactively improve their mental wellbeing. Using scientifically backed assessments, tools and training you can measure and manage your personal mental health needs, including digital programmes designed to help with stress, sleep, coping, connection, fulfilment and nutrition.

Headspace is a science-backed app in mindfulness and meditation, providing unique tools and resources to help reduce stress, build resilience, and aid better sleep.

Movement for Modern Life is a British online yoga platform that brings together world class yoga teachers, inspired movement and mindfulness into your home or a place of comfort.  It encourages it’s members to look after their physical health, in order to promote good mental health and wellbeing.

Stay Alive is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

Will new apps be added to this list?

We will continue to work with suppliers to consider additional support offers that will be beneficial to the health and wellbeing of our staff.  We review the health and wellbeing programme at regular intervals to ensure we are offering a select and diverse range of apps that suit the needs of our workforce.

Do you have any feedback from staff who have used the apps?

Yes, staff have positively feedback via social media and to us as a team about their experience of using the apps.  We are also looking at non-identifiable data to determine how actively staff are using their accounts, and if there are any trends we can use to tailor our future support offers to meet the needs of our staff.

If I want to provide feedback on how the apps have helped me where do I send it?

You can provide feedback on the apps in one of two ways: directly to the Twitter accounts of any of the apps, or you can leave feedback on the NHS staff health and wellbeing Twitter page: @people_nhs

If you do not have Twitter, you can email feedback to [email protected]