Our NHS People

Looking After You Too

Looking after you too

#LookingAfterYouToo: Coaching support for primary care staff

We recognise that our frontline primary care colleagues involved in the delivery of primary care services, both clinical and non-clinical, are facing unprecedented challenges through Covid-19.  We are keen to ensure all staff delivering frontline primary care services feel supported to maintain their psychological wellbeing during this time, enabling them to maintain the delivery of frontline primary care.

Individual coaching support is available with a highly skilled and experienced coach.  This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this.  It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well.  Or you might find a few sessions helpful.  It is all led by you.

Our new #LookingAfterYourTeam coaching offer is also available for those who lead, manage or organise a team or group in primary care. If you have already taken the first steps to look after yourself, you may find this offer to support your teams of interest. Find out more about #LookingAfterYourTeam.

Who is it for? 

All staff working in the delivery of primary care services. You will be either employed by the NHS or working with an NHS funded employer delivering an NHS funded primary care contract.  

How does it work?

You can register and book a coaching session via the booking links.  Sessions are available Mondays to Fridays between 08:00am – 10:00pm and on Saturdays and Sundays between 10:00am – 6:00pm. The first session will last up to 45 minutes.  The sessions will be delivered virtually, preferably via a video platform, but telephone appointments are also available.  Subsequent sessions will be dependent on the conversation between you and your coach.  Your coach might signpost you on to further support if they think this might be helpful.  You may receive follow-up emails to support you in maintaining your wellness once your coaching sessions have finished.

What others have said

Quote / Testimonial:

I was thinking of quitting after the pandemic. This session was a huge relief and felt like magic. It helped change my perspective. It felt like a weight was lifted.

Salaried GP

I didn’t think that I needed it, only when we started I realised how much I was suppressing, I’ll be delighted to continue, it really made me feel lighter in my mind.

Practice Pharmacist

It has galvanised me from a dark place and allowed me to start sifting the wood from the trees.

Dentist

Case studies

We also have a number of Case Studies available here for download.

Amit – GP Partner

Dr Amit Bharkhada is a GP Partner based in North East Leicestershire. As a doctor, there was an underlying apprehension about COVID-19 transmission due to a professional responsibility to see patients. Read about his experience of taking part in the #LookingAfterYouToo coaching offer.

Claire – Practice Manager

Claire Deare is a Practice Manager for a large practice. Many staff members (including Claire) were in the high-risk category and had to work from home during COVID-19, which meant that she found herself trying to run the practice from a completely different location from the rest of the team. Read about her experience of taking part in the #LookingAfterYouToo coaching offer.

Dental Practitioner

This dental practitioner works in a community dental service. During COVID-19, they took on some elements of leadership and management within the team, requiring accelerated personal and professional development. Read about their experience of taking part in the #LookingAfterYouToo coaching offer.

Michael – Practice Pharmacist

Michael is a part-time practice-based pharmacist in Leicester. For Michael, the main impact of COVID-19 was the limited face-to-face interaction with other practice staff and patients. Read about his experience of taking part in the #LookingAfterYouToo coaching offer.

Natascha – Practice Manager

Natascha is a Practice Manager for a practice in Kent. Practice staff still working during COVID-19 were under increased strain from workload in combination with high levels of anxiety regarding transmission risks. Read about her experience of taking part in the #LookingAfterYouToo coaching offer.

Salaried GP

This salaried GP works in a North London practice. The practice had to transform many of their protocols overnight. This was difficult for them, as they were still new at the practice and had not even met some of the patients they were doing their best to deliver care to. Read about their experience of taking part in the #LookingAfterYouToo coaching offer.

Social Prescriber

This social prescriber is based in a large GP practice in the North East of England. With an increased anxiety due to the ongoing COVID-19 crisis, they were concerned that they would become burnt-out which would have implications on patient care. Read about their experience of taking part in the #LookingAfterYouToo coaching offer.

What happens to my information?

The Institute for Employment Studies has been commissioned to conduct an evaluation of this work.  All data collected will be anonymised and aggregated so that individual respondents cannot be identified.  Participation in evaluation activities is voluntary and will not affect the level of support you receive. This service is run by a consortium of partners, please see the LookingAfterYouToo service-specific privacy policy for more details about what happens to your data and how you can help us research and evaluate this offer.

Help us

You can also help us by downloading and displaying this poster in your workplace.